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We back our gear. But if something’s off, here’s how returns and refunds work.
✅ Change of Mind Returns (14 Days)
Changed your mind? No worries—you’ve got 14 days from when your order arrives to return most items.
No drama. No awkward back-and-forth.
Just email us at 📧 infiniteendz@gmail.com and we’ll sort you out with the return steps and address.
📦 What We Accept
To qualify for a return:
The item must have been purchased within the last 14 days
It must be unworn, unwashed, and in its original packaging
If it’s been worn, used, or damaged, we won’t be able to accept the return. Fair’s fair.
🚫 No Returns On:
Custom or personalized orders
Items opened or unsealed for hygiene reasons
Anything that’s been used or not returned in original condition
We hold the right to decline returns that don’t meet the return terms. Gotta keep things clean and fair for everyone.
💸 Refunds
Once your return lands back with us and checks out, we’ll process your refund within 14 days—straight back to your original payment method.
No processing fees. No funny business.
📬 Sending It Back
You’re in charge of return shipping costs and any risk while it’s in transit.
Use a tracked and insured courier—we’re not responsible for returns lost or damaged on the way back.
🎁 Got It as a Gift?
If your item was sent directly to you as a gift, we’ll issue a store credit once it’s returned and approved.
If it was sent to the gift-giver, the refund will go back to them.
🏠 Return Address
We run Infinite Endz from a private studio, so we don’t list our return address online.
To start a return, hit us up at infiniteendz@gmail.com, and we’ll send you everything you need.
⚖️ Your Rights (NZ Law)
This policy covers change-of-mind returns only.
If your item is faulty, damaged, or not as described, you’re entitled to a refund, repair, or replacement under the Consumer Guarantees Act 1993.
We stand by our products and respect your rights under New Zealand law.
🤘 Need Help?
We keep it real—and we’ve got your back. If you’ve got questions, drop us a line at:
Stay bold. Stay infinite.
—The Infinite Endz Crew